Terms of Service

By creating an account, starting a subscription, signing a proposal, or otherwise using Krevo, you agree to these Terms. If you use Krevo for an organization, you represent that you have authority to bind it. If you do not agree, do not use the Services.

You must be at least 18 years old and able to enter into a binding contract. Krevo Cloud is available to individuals and organizations. Managed website engagements may have additional eligibility or scope requirements stated in a proposal.

Krevo includes a cloud storage product, an authenticated client portal, support tools, and managed website services. Features and capacity depend on the plan shown at checkout or in your written proposal.

• Krevo Cloud lets you upload, organize, preview, download, and share files using plan-based storage and file-size limits.
• Cloud Essential includes 3 TB of storage for one account. Cloud Ultra includes 10 TB of storage for one account. Team features shown as coming soon are not available for purchase until Krevo enables them.
• Managed website services can include design, development, hosting, maintenance, edits, monitoring, and support as described in a proposal or order form.

We may improve, replace, or retire features over time. If a material change removes a paid feature during your current billing period, we will provide reasonable notice and any remedy required by law.

You must provide an accurate email address and keep your account information current. A display name is optional. You are responsible for your credentials and activity under your account. Use a strong, unique password and reset it promptly if you suspect unauthorized access.

Do not share an individual account or attempt to bypass plan, storage, file-size, or membership limits. We may temporarily restrict an account when reasonably necessary to protect the account, other customers, or the Services.

Cloud subscriptions are billed monthly in advance through Stripe and renew automatically until cancelled. The price, billing interval, taxes, and any discount shown in Stripe Checkout control your purchase.

Cloud Essential is $20 per month for 3 TB. Cloud Ultra's standard price is $29 per month for 10 TB. While founding availability remains, the first 250 qualifying paying Ultra customers may receive a $25 monthly founding rate. That rate remains available only while the same Ultra subscription stays continuously active. Cancelling or allowing the subscription to lapse ends the founding-rate entitlement, and a later subscription uses the price then offered. Essential does not include a founding discount.

You authorize Stripe and Krevo to charge the payment method associated with your subscription. If payment fails or a subscription becomes inactive, Krevo may pause uploads and other file-changing actions while preserving the read-only access described in the product.

Managed website pricing, setup fees, minimum commitments, and approved additional work are governed by the proposal or order form you accept. If a proposal conflicts with these Terms for that engagement, the proposal controls.

You can cancel a Cloud subscription through Billing settings. Cancellation normally takes effect at the end of the current paid billing period, and Stripe will not renew it. Monthly fees are not automatically prorated.

You may submit a refund request through the portal. A request does not guarantee approval unless a specific offer or applicable law gives you that right. Approved refunds are returned through Stripe to the original payment method.

Before access changes, download any files you need. When a Cloud subscription is inactive, the portal may limit you to browsing, previewing, and downloading existing files. Krevo may later remove stored content after reasonable notice, subject to the Privacy Policy and applicable law.

Managed website cancellation, any satisfaction guarantee, site transition, and buyout terms are governed by the accepted proposal and any written guarantee displayed with that offer.

You retain ownership of files and other content you upload to Cloud ("Your Content"). You grant Krevo a limited license to host, copy, transmit, process, and display Your Content only as needed to provide, secure, support, and improve the Services.

Cloud files are stored as objects with Cloudflare R2, while file metadata, folder structure, subscription state, and share-link settings are stored in Krevo's application database. You are responsible for keeping an independent copy of critical files; Cloud is not a substitute for every backup or archival requirement.

Share links can allow other people to access a file. You are responsible for choosing recipients, using a password when appropriate, and revoking a link that should no longer be available. Anyone who has an unprotected link may be able to access the shared file.

Storage quotas, maximum file sizes, transfer limits, supported previews, and retention behavior may vary by plan. We may reject or remove files that violate these Terms, create security risk, or exceed technical limits.

For a managed website engagement, the exact deliverables, price, timeline, integrations, and ownership terms are stated in your proposal or order form. Routine content edits do not include a redesign, new application, new site section, or material custom development unless agreed in writing.

You own the brand assets, copy, photos, logos, and other materials you provide. You grant Krevo permission to use those materials to build, host, operate, and support your site. Shared platform code, libraries, design-system components, configuration, and internal tools remain Krevo property unless a written buyout agreement says otherwise.

You may not use Krevo to:

• Store, publish, or share unlawful, infringing, fraudulent, exploitative, or malicious content.
• Distribute malware, phishing material, spam, or content intended to bypass another system's security.
• Upload or share content without the rights or permissions required to do so.
• Probe, attack, scrape, overload, reverse engineer, or bypass security or usage limits except where law expressly permits.
• Expose another person's sensitive information without authorization.
• Use the Services in a way that materially interferes with other customers or Krevo infrastructure.

We may investigate, restrict, preserve, or remove content and suspend access when reasonably necessary to enforce this section, respond to valid legal process, or protect users and infrastructure.

Krevo owns the Services, software, interfaces, branding, documentation, and internal technology, excluding Your Content and third-party materials. These Terms give you a limited, non-exclusive, non-transferable right to use the Services while your account is authorized.

If you provide feedback or suggestions, Krevo may use them without restriction or compensation. Feedback does not transfer ownership of Your Content.

We use commercially reasonable efforts to keep the Services available and secure, but do not promise uninterrupted service or a service-level agreement unless one is stated in a separate written agreement. Maintenance, security events, network failures, and outages at providers such as Vercel, Supabase, Cloudflare, or Stripe can affect availability.

Preview generation, transfer speed, and share-link delivery depend on file type, network conditions, browser support, and provider availability. We do not guarantee that every file can be previewed or recovered after deletion.

We may suspend or terminate access for nonpayment, a material breach, security risk, fraud, legal obligation, or material interference with the Services. Where appropriate, we will provide notice and a reasonable opportunity to cure.

You remain responsible for charges incurred before termination. Provisions that by their nature should survive, including payment obligations, ownership, disclaimers, liability limits, dispute terms, and licenses needed for wind-down, continue after termination.

The Services are provided "as is" and "as available." To the maximum extent permitted by law, Krevo disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing.

We do not warrant that the Services will be uninterrupted, error-free, completely secure, or suitable as the sole copy of critical data. Some jurisdictions do not permit certain exclusions, so portions of this section may not apply to you.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or lost profits, revenue, goodwill, or data.

Each party's total cumulative liability arising from the Services is limited to the amount you paid Krevo for the affected Service during the twelve months before the event giving rise to the claim. These limits do not apply where they are prohibited by law or to fraud, gross negligence, or willful misconduct.

You agree to defend and indemnify Krevo against third-party claims arising from Your Content, materials you provide for a managed website, your unlawful use of the Services, or your violation of another person's intellectual-property or privacy rights. We will provide reasonable notice and cooperation for a covered claim.

Before starting a formal proceeding, you and Krevo agree to try to resolve the dispute informally for at least 30 days. Submit the issue at https://krevo.io/privacy-request and select "Other request" if no more specific request type applies.

Except for qualifying small-claims matters and requests for injunctive relief to protect intellectual property, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association in Austin, Texas. You and Krevo waive jury trial and class, collective, and representative proceedings to the maximum extent permitted by law.

We may update these Terms. For material changes, we will update the date above and provide reasonable notice through the website, portal, or an account communication. Continued use after the effective date means you accept the updated Terms. If you disagree, cancel before the change takes effect.

Texas law governs these Terms without regard to conflict-of-law rules. Subject to Section 15, exclusive venue for a matter not subject to arbitration is in the state or federal courts located in Travis County, Texas.

Submit questions, legal notices, account-access problems, or privacy requests through the public form at https://krevo.io/privacy-request. No account is required. Signed-in customers can also use the support area in the client portal.